Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.
Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.