Use knowledge-based support platforms to troubleshoot and resolve complex client issues via email in accordance with agreed SLAs.
Triage and prioritize daily tasks, liaise with development and SRE teams, and escalate issues as appropriate.
Write high-quality documentation and produce workflows on functionality and issue resolution for internal use and customer understanding.
Instructure creates intuitive products that simplify learning and personal development. Parchment by Instructure, part of a global network of 25M learners and 8.7K educational institutions, operates with a collaborative culture and a highly knowledgeable team.
Troubleshoot customer issues across Tray's orchestration and AI platform, analyzing logs and API calls to find root causes.
Bridge support and engineering by triaging tickets, reproducing issues, and routing them with evidence.
Build knowledge through incident response, knowledge base articles, and platform maintenance.
Tray.ai is an enterprise orchestration platform for data and AI, unifying AI agent building, MCP governance, integration across 700+ apps, and automation. Trusted by companies like Cisco and Airbnb, the team is humble but fiercely ambitious, with a culture of friendship, transparency, and looking out for one another.
Own complex technical issues end-to-end, from reproduction to root cause and resolution.
Diagnose failures in webhooks, REST APIs, workflows, and automations using logs and tools.
Serve as final escalation before Engineering and turn hard cases into runbooks and fixes.
Kustomer is the AI-native customer experience platform that unifies customer data, conversations, and workflows into a single timeline. This remote-friendly company, backed by Norwest, has raised $90M and operates with teams across the U.S. and hubs in NYC and London.
Provide first-level technical support for e-commerce companies integrating with Constructor's platform.
Collaborate with customers to configure product catalogs, APIs, and troubleshoot integration issues.
Improve integration documentation and customer onboarding through process improvements.
Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find products and enables brands to drive revenue. The company is fully remote, collaborative, and committed to diversity and employee growth.
Own customer payment investigations across multiple fiat rails and blockchains.
Trace payments from API call through internal systems to resolution.
Communicate findings clearly to customers, banks, and engineers.
Caliza provides commercial banking infrastructure and API for cross-border payments, holding USD accounts, and converting between fiat and stablecoins. The team has built financial infrastructure at companies like Visa, Nubank, and Flutterwave, and is backed by prominent investors.