Senior Support Engineer

As a Senior Support Engineer, you'll ensure clients’ success and shape how the Support team scales with the company’s growth. You will handle technical tasks, troubleshoot issues, manage incident communications, and design and improve support processes. This role involves being a go-to person for operational decision-making, guiding the team, helping peers troubleshoot complex issues, making configuration and workflow changes, pulling reports, and maintaining clear communication with partners. You'll work with support tools, logs, scripts, and data reports, while diving deep into technical troubleshooting and incident management. You will also drive process improvements and small-scale projects that help the Support team work smarter and scale effectively, including participating in a rotating on-call schedule for incident communications and deployments.