Job Description
Mitek is seeking a Technical Support Engineer to join the Global Customer Support team. The Technical Support Engineer will take on a consultative approach with specific strategic accounts and helping facilitate and guide the resolution of questions and issues for our identity verification solutions and check deposit solutions.
As Technical Support Engineer, you will lead client support and technical issue resolution for assigned strategic customers, building rapport and understanding customers’ business needs and objectives. You will monitor support metrics, provide on-demand technical guidance, and extensive issue research. You will also work in tandem with your Customer Success Manager (CSM) to keep oversight of requests and reported issues.
About Mitek
Mitek is seeking a Technical Support Engineer to join the Global Customer Support team, taking on a consultative approach with specific strategic accounts.