Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack
Investigate and resolve issues within the AWS environment including Aurora PostgreSQL , CloudWatch , and Splunk
Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues
Oddball aims to revolutionize the federal sector by delivering top-tier software to enhance daily life for millions of users. The team is composed of seasoned engineering, product, and user experience experts, dedicated to crafting scalable solutions and collaborating closely with clients to tackle challenges.
Serve as core delivery role within AWS Managed Services, ensuring stability and performance of client contact center platforms.
Provide 24x7 operational support, incident response, and technical troubleshooting for Amazon Connect and supporting AWS services.
Proactively monitor environments, execute configuration changes, and contribute to documentation and continuous improvement.
TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). The company has 1,800+ employees and has been awarded Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
Navigate multiple software environments to identify root causes and resolve complex problems.
Take full ownership of inquiries, driving process improvements and ensuring resolution.
Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.
Lead a team solving technical challenges, reducing engineering distractions, and improving operational workflows.
Oversee application support, minimize interruptions, and drive automation for scalable, efficient support.
Collaborate with engineering leadership to align best practices, maintainability, and long-term efficiency.
AssetWatch powers manufacturing uptime by delivering condition monitoring solutions for global manufacturers. The team is a devoted, capable group uniting world-renowned engineers and business leaders focused on building the future of predictive maintenance.
Act as tier 1 product support, resolving customer inquiries across chat, email, and video, and triaging technical issues to Engineering.
Run product demos, empower users to self-serve through documentation, and collect feedback to improve tools.
Help define support workflows, track key metrics, and build knowledge resources to scale the function.
Trunk Tools is an AI company revolutionizing the $13+ trillion construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, the company is entering a hypergrowth phase and scaling rapidly.
Acknowledge and triage support tickets within SLA timelines
Reproduce reported bugs, document findings, and escalate when appropriate
Act as the communication bridge between customers and engineering teams with clarity and empathy
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.
Be the technical anchor for your customers: build deep familiarity with their environments, participate in architecture reviews, and help translate network management goals into workflows.
Own technical issues end-to-end: diagnose, reproduce, and resolve issues across installation, configuration, integrations, and upgrades, meeting SLAs for response and resolution.
Make the team and product better: surface customer feedback with context, build runbooks, identify patterns in support volume, and collaborate on deep technical escalations.
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Debug and troubleshoot incidents with Sonatype products and solutions, reproducing defects and filing actionable issues for product engineering.
Replicate customer deployment environments using Docker, AWS, Azure, Kubernetes, and contribute to diagnostic tools and knowledge base.
Respond to customer inquiries via support cases, email, chat, and phone, and collaborate with engineering and product management.
Sonatype is a software supply chain management company that invented componentized software development and pioneered the software supply chain category. Trusted by over 2,000 organizations including 70% of the Fortune 100 and 15 million developers, we run the world's largest Java open-source repository, Maven Central, and are committed to constant innovation.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.
Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.
Manage the AMER Technical Support Engineering team and own the L2/L3 escalation boundary.
Develop the team through coaching, career frameworks, and skill gap identification.
Drive tooling and automation improvements including AI-assisted workflows.
Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software. They are a venture-backed company serving Fortune 500 enterprises, with a culture that values customer obsession, intentional action, and trust.