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Technical Anchor for Customers:
- Build deep familiarity with each customer's environment, goals, and constraints.
- Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers.
- Help customers translate their network management goals into NetBox workflows and adoption paths.
Own Technical Issues End-to-End:
- Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades.
- Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health.
- Meet SLAs for response and resolution while keeping customers informed throughout.
Make the Team and Product Better:
- Surface customer feedback and feature requests to Product with enough context to be actionable.
- Build runbooks and troubleshooting guides that reduce repeat escalations.
- Identify patterns in support volume and propose improvements to process or product.
NetBox Labs
NetBox Labs helps companies build and manage complex networks, accelerating network automation with open, composable products. Backed by Notable Capital, Grafana Labs CEO, and others, we are the commercial steward of open source NetBox and support a thriving community of thousands of companies.