Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Build and maintain infrastructure platforms for over 200 backend services running on Kubernetes clusters with 40,000+ cores.
Lead and mentor other engineers, own complex infrastructure failures, and participate in a shared on-call rotation.
Drive cloud cost efficiency, estimate schedules, and use AI tools as a first-class collaborator in daily workflows.
Life360's mission is to keep people close to the ones they love through location sharing, safe driver reports, and crash detection. The company serves approximately 97.8 million monthly active users across more than 180 countries and has more than 500 remote-first employees.
Own customer issues from initial response through resolution, escalating when needed with clear documentation.
Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
Logz.io helps customers keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. They are focused on AI-powered capabilities, but their employee count is unavailable.
Manage and grow a distributed team of engineers, providing feedback and supporting career development.
Partner with product management to shape the Usage squad's roadmap, ensuring alignment with company mission and customer impact.
Guide the team through the full project lifecycle, ensuring high-quality and timely outcomes within the Usage domain.
Grafana Labs is a remote-first, open-source powerhouse with over 20M users globally. Their team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything they do.
Own the day-to-day operational rhythm of the engineering organization, ensuring cycles are planned and tracked.
Triage and prioritize bugs, customer requests, and tasks to keep the team moving.
Manage a team of engineers through 1:1s, coaching, and onboarding support.
Akuity provides an end-to-end GitOps platform for enterprises to manage Kubernetes deployments. The company is a 55-person startup with a fast-paced, engineering-driven culture.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Build and maintain CI/CD pipelines and deployment infrastructure.
Leverage AI to automate analysis and resolution of production issues.
Fal is the generative media ecosystem powering the next generation of AI products. They build the infrastructure, tools, and model access that teams need to move from idea to production.
Manage a distributed team of 4 IT support specialists across time zones, setting performance expectations and escalation protocols.
Drive support metrics improvement (MTTR, SLA, CSAT) and implement automation and AI tools to reduce manual workload.
Own the full IT employee lifecycle including onboarding, offboarding, hardware management, and proactive support operations.
Dragos is a market leader in ICS/OT Cybersecurity, dedicated to arming customers with technology, threat intelligence, and services to protect industrial systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, and seek mission-oriented teammates who embody authenticity, transparency, and trust.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.
Troubleshoot and resolve issues in customer environments based on Linux, OpenStack, Kubernetes, and networking technologies, owning escalations end-to-end.
Reproduce customer issues in labs, confirm bug reports, and collaborate with the development team to improve product stability.
Communicate with customers during incidents via email and remote sessions, guiding them through troubleshooting and resolution processes.
Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. With deep expertise in open source and Kubernetes, Mirantis empowers platform engineering teams across enterprises worldwide.
Lead a senior team building and operating secure build infrastructure behind Docker Build Cloud and Hub's build systems, serving hundreds of organizations.
Own delivery, operational excellence, and technical direction, staying hands-on in design and code review while managing team process and growth.
Partner with Product, Sales, Legal, Security, and other teams across the org to align the team and shield it from churn.
Docker provides developer tools trusted by over 20 million monthly users and 20 billion container image pulls, helping software be built, shared, and run. It is a globally distributed, remote-first company with offices in Seattle and Paris, focused on enabling secure, sandboxed environments for AI and traditional development workflows.
Act as tier 1 product support, resolving customer inquiries across chat, email, and video, and triaging technical issues to Engineering.
Run product demos, empower users to self-serve through documentation, and collect feedback to improve tools.
Help define support workflows, track key metrics, and build knowledge resources to scale the function.
Trunk Tools is an AI company revolutionizing the $13+ trillion construction industry by embedding intelligent automation into field operations. With 100+ employees and $70M in funding from top-tier investors, the company is entering a hypergrowth phase and scaling rapidly.
Manage, mentor, and develop a team of Technical Support Engineers to foster a collaborative, high-performing environment.
Lead by example as a player-coach, engaging with customers on complex technical issues and performing website audits.
Monitor team performance, develop training programs, and collaborate cross-functionally to drive improvements in customer satisfaction.
Pressable is a managed WordPress hosting provider specializing in scalable services for agencies and businesses. Founded in 2010, the company offers 24/7 expert support and advanced tools, seeking high-caliber candidates for its growing team.
Lead the investigation and resolution of complex infrastructure, networking, and platform-related incidents.
Provide technical leadership for Kubernetes platform operations and supporting infrastructure services.
Mentor and support AI Infrastructure & Platform Operations Engineers, sharing technical knowledge through documentation and training.
Mirantis helps organizations ship code faster on public and private clouds, providing a public cloud experience on any infrastructure from the data center to the edge. The company serves many of the world's leading enterprises, including Adobe, DocuSign, Liberty Mutual, and PayPal, and is a leader in container management.
Lead, coach, and develop the Customer Support team through hiring, training, and performance conversations.
Manage daily operations of support queues and handle complex escalated customer issues.
Monitor performance metrics using Zendesk and Sigma, identify trends, and drive data-informed improvements.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses and care for their clients. Founded in 2016, we are a remote-first team of curious and empathetic people headquartered in Toronto, trusted by tens of thousands of practitioners across 70+ countries.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Act as the primary NVIDIA AI Enterprise and vector database expert for HyperPOD customer environments, owning end-to-end triage across GPU, NVAIE services, and storage.
Author and maintain support triage runbooks, diagnostics bundles, and collaborate on observability dashboards for platform health and RAG metrics.
Build hands-on labs, PoCs, and reusable technical assets to accelerate support readiness and partner success.
DataDirect Networks (DDN) is a global market leader in AI and high-performance data storage, powering many of the world's most demanding AI data centers across industries like life sciences, healthcare, financial services, and research. They are a global company with strong innovation, customer-centricity, and a team of passionate professionals committed to shaping the future of AI and data management.
Lead, mentor, and develop a team of highly skilled Support Engineers, setting clear expectations and providing regular feedback.
Act as a key escalation point, leading responses to incidents and collaborating cross-functionally to improve customer support and reduce commercial risk.
Identify opportunities to improve the customer experience, build strong business cases, and influence stakeholders to drive positive change.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.
Own production health, reliability, and operational support processes across critical systems and services
Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews
Design and implement AI-driven agents and workflows that automate support and operational tasks
Quanata is on a mission to help ensure a better world through context-based insurance solutions. They are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. Quanata, LLC is wholly owned and funded by State Farm.