Proactively and reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking, and other cloud technologies, detecting, reporting, and resolving issues.
Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes), and handle IaaS related needs in customer datacenters.
Reproduce customer issues in labs, confirm bug reports, and provide detailed information to the development team.

Qualifications:

High School diploma or equivalent required; four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, SaaS Technologies).
Expert Linux system administration and troubleshooting skills, knowledge of OpenStack, Neutron, Kubernetes, and object storage principles.
Understanding of networking concepts, tools like Netbox, LibranMS, Verity, Tailscale, and experience with troubleshooting network issues.

Additional Information:

Work with an established Silicon Valley leader in the cloud infrastructure industry alongside exceptionally passionate and talented colleagues.
Be part of cutting-edge open-source innovation, with professional development, training, conferences, and company outings.
Receive a competitive compensation package with a strong benefits plan.

Mirantis

Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI and data-intensive applications. With deep expertise in open source and Kubernetes, Mirantis empowers platform engineering teams across enterprises worldwide.

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