About the role:

Guide, mentor, and support a team of Software Support Engineers.
Build a high-performing team and ensure smooth support operations.
Drive operational improvements and monitor performance.

People leadership:

Set clear expectations and provide regular feedback through 1-2-1s.
Support the professional development of team members.
Manage team workload, priorities, and planned leave.

Support operations:

Monitor support queues and ensure work is delivered in line with best practices.
Analyze trends and identify opportunities to improve team performance.
Highlight quality concerns and operational challenges.

Adaptavist Group

The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and services across technology ecosystems like Atlassian and AWS, employing experts who make change happen from anywhere.

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