Partner with SOC leadership to develop an understanding of analyst workflows and translate that understanding into a prioritized improvement agenda.
Own the identification, prioritization, and delivery of process and tooling improvements across SOC functions.
Build and maintain reporting infrastructure that surfaces meaningful SOC performance signal.
Huntress is a remote-first team founded in 2015 by former NSA cyber operators, working to make enterprise-grade cybersecurity accessible to businesses of all sizes. They secure more than 5M endpoints and 11M identities worldwide fostering a culture of inclusivity where every single member of the team is valued.
Partner with Automation/AI leads on agent infrastructure and AI-assisted internal tools.
Build and maintain internal automations and integrations across our stack.
Document and enable the rest of the company to self-serve through better systems.
Customer.io's platform empowers over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. We help teams send smarter, more relevant messages using real-time behavioral data, automating communication that people actually want to receive.
Build and maintain CI/CD pipelines and deployment infrastructure.
Leverage AI to automate analysis and resolution of production issues.
Fal is the generative media ecosystem powering the next generation of AI products. They build the infrastructure, tools, and model access that teams need to move from idea to production.
Help improve application health and reliability by building dashboards and analyzing operational trends.
Build operational processes for Incident, Problem, and Change Management that are pragmatic and lightweight.
Connect systems, data, and teams to reduce fragmentation across tools and improve operational visibility.
Turnitin partners with educators and institutions to develop learning integrity solutions. They are a global organization with team members in over 35 countries and have a remote-first culture and a diverse community of colleagues who desire to make a difference in education.
Own and evolve CI/CD pipelines using GitHub Actions and OIDC-based authentication for microservices and agentic workloads.
Automate infrastructure provisioning using Infrastructure as Code tools such as Terraform and CloudFormation.
Operate and scale our Kubernetes platform, including autoscaling, ingress, and multi-tenant isolation for enterprise customers.
Zingtree is a next-generation intelligent process automation platform reimagining customer experience operations for enterprise support leaders. It is a small team with high ownership, emphasizing automation, collaboration, and transparency.
Investigate reported issues end to end within Kalepa’s AI underwriting platform.
Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
File Jira tickets with full diagnostic context when issues are confirmed bugs.
Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Build and deploy AI agents and automation workflows for support operations.
Automate repetitive tasks including log parsing, data validation, and incident triage.
Mentor Application Support teams on practical AI usage.
Endava uses technology to drive meaningful change. They combine engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Oversee, manage, and continue to iterate on end-to-end delivery of Devoted’s card-based and supplemental benefit offerings to drive a compliant and financially optimal member experience.
Set and monitor KPIs for card-based and supplemental benefit administration and delivery.
Partner cross-functionally with Devoted Member Experience, Guide, Integration Ops, and tech teams to drive improvement.
Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. Founded in 2017, they've grown fast and now serve members across the United States.
Support the Platform Infrastructure by managing container environments on EKS, implementing GitOps workflows, and maintaining CI/CD pipelines.
Build for Reliability by defining SLIs/SLOs, leading incident response, and contributing to disaster recovery planning.
Drive Observability by designing and maintaining monitoring and logging stacks with Datadog, Sentry, and CloudWatch.
Turquoise Health is a Series C price transparency platform for finance leaders across healthcare, building the infrastructure for a more open, efficient healthcare marketplace. The company is a remote-first, US-based team of over 300 enterprise organizations that values transparency, empathy, inclusivity, creativity, and ownership.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Own the technical direction of Remote's SRE/Platform domain.
Define and drive the reliability strategy across the platform.
Identify and lead AI enablement initiatives across the engineering organisation.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. With our core values at heart and a future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world.
Design, deploy, and operate critical systems balancing reliability, cost, and agility.
Perform troubleshooting and root-cause analysis of system operation issues.
Loadsmart is a logistics technology company valued at over $1 billion. We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight.
Lead the evaluation, adoption, and execution of technology initiatives.
Recruit, mentor, and motivate a high-performance operations staff.
Drive operational excellence through structured incident, problem, and change management practices.
Business Wire is a press release distribution company. The company's total rewards include remote work, health benefits, fitness allotment, and a 401(k) plan.
Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
Execute Global People Product-aligned processes with a focus on enhancing the employee experience.
ServiceNow, founded in 2004, provides AI-enhanced technology. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Maintain, improve, and extend an AI platform already running in production.
Handle a mix of backend development, data pipelines, DevOps, and infrastructure work.
Translate business and product requirements into technical decisions independently.
Provectus is an AI consultancy and solutions provider. We help businesses adopt AI technologies, offering development and integration services. While the job posting doesn't mention company size information, they seem to foster a flexible, autonomous, and tech-forward culture.
Build and improve scalable infrastructure operations processes that support a growing cloud platform.
Enable customer-facing and operational teams with secure automation, diagnostics, tooling and clear workflows.
Reduce repeatable manual work by identifying operational pain points and turning them into automated or self-service solutions.
NexGen Cloud delivers on-demand and private GPU infrastructure to a wide array of customers. They're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure, equipping their people with AI at every level.
Lead engineering best practices on rapid, iterative feedback cycles with customers while balancing plans for long-term scalability and reliability.
Partner with cross-functional leaders across CampCo to ensure the platform effectively supports diverse product requirements and seamless integrations.
Cultivate an engineering culture of autonomy, technical excellence, and rapid iteration, empowering your team to solve difficult distributed systems problems.
Campminder builds software for summer camps, an industry that enables meaningful experiences for kids. They're a stable and profitable company with a loyal and growing customer base and 85+ employees and is listed on Outside Magazine’s 50 Best Places to Work.