Oversee, manage, and continue to iterate on end-to-end delivery of Devoted’s card-based and supplemental benefit offerings to drive a compliant and financially optimal member experience.
Set and monitor KPIs for card-based and supplemental benefit administration and delivery.
Partner cross-functionally with Devoted Member Experience, Guide, Integration Ops, and tech teams to drive improvement.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Omada Health is reverse engineering healthcare to deliver personalized care at scale, supporting chronic conditions outside of doctor visits. The company has served over two million members across 2,000+ employers, health plans, and health systems, and is certified as a Great Place to Work, striving for an inclusive culture.
Partner with SOC leadership to develop an understanding of analyst workflows and translate that understanding into a prioritized improvement agenda.
Own the identification, prioritization, and delivery of process and tooling improvements across SOC functions.
Build and maintain reporting infrastructure that surfaces meaningful SOC performance signal.
Huntress is a remote-first team founded in 2015 by former NSA cyber operators, working to make enterprise-grade cybersecurity accessible to businesses of all sizes. They secure more than 5M endpoints and 11M identities worldwide fostering a culture of inclusivity where every single member of the team is valued.
Lead the design, execution, and continuous improvement of operational processes across the organization.
Manage and mentor operations staff, serving as a key liaison between sales and programs teams.
Oversee tool implementation and operational infrastructure projects, proactively identifying inefficiencies.
Vocal Media is focused on developing leaders, policies, and a team culture that embraces diversity and equity to deliver high-quality services to clients and creators. They operate with a commitment to fostering a diverse staff and a healthy organizational environment.
Lead the modernization of the provider refund ecosystem and design the future state of the refund processing engine.
Act as a hands-on operator, deploying tools like AI, automation, and data platforms to hit recovery outcomes.
Define and own the "Source of Truth" for program health, ensuring recoupment targets are met and leakage is eliminated.
Devoted Health aims to improve the well-being of older Americans. They combine compassion, health insurance, clinical care, service, and technology to deliver a complete and integrated healthcare solution. Founded in 2017, Devoted Health serves members across the United States.
Drive complex cross-functional initiatives to advance pod-level objectives and ensure stakeholder alignment.
Build scalable workflows and processes from scratch to improve efficiency, reliability, and throughput.
Leverage data tools like Looker and SQL to extract insights, validate assumptions, and synthesize findings into clear recommendations.
Headway builds a new mental healthcare system accessible to everyone by automating insurance credentialing, claims, and payment reconciliation. It is a Series D company with over $325M in funding and a team dedicated to making therapy affordable.
Design and implement scalable AI systems to automate and improve customer delivery workflows.
Drive execution across multi-week delivery cycles, ensuring clarity on timelines and dependencies.
Anticipate and surface risks while fostering cross-functional alignment between Customer Success, Product, and Engineering.
Overstory uses AI and satellite imagery to analyze vegetation risks for electric utilities, helping prevent outages and reduce wildfire risks. The team of about 100 people works remotely from 11 countries and values a collaborative, mission-driven culture rooted in trust and diversity.
Drive execution and shape priorities across GiveDirectly.
Lead analytics and decision support.
Improve systems, processes, and operating rhythms.
GiveDirectly delivers cash directly to people living in poverty. They have given over $1B to 2+ million people across 15 countries and has been recognized as one of Time100’s Most Influential Companies of 2026.
Lead process improvement initiatives to increase compliance, efficiency, and quality assurance.
Manage projects, gather requirements, build timelines, and drive completion of improvement initiatives.
Create and maintain client- and member-facing marketing materials.
VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. They have over 1,600 passionate professionals across nearly every U.S. state, and they operate as One Team, united by a bold mission and a spirit of innovation.
Own the product vision and roadmap for Ceresti’s internal Dementia Management Platform.
Translate company goals around operational scalability, cost savings, and care quality into clear product priorities.
Design systems that enable ops teams and coaches to operate efficiently at scale.
Ceresti aims to reduce avoidable hospitalizations and improve care for people living with dementia, enhancing the lives of their families and caregivers. They are a tech-enabled dementia care provider with a differentiated model of care, fostering a culture rooted in agility, innovation, and collaboration.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Run the CT operating system by owning meeting cadences, decision logs, and follow-through to ensure no work falls through the cracks.
Provide CT leadership with real-time visibility through dashboards, trackers, and briefs that track budget, headcount, and account pipeline.
Act as the bridge between CT and Marketing by building enablement systems and a centralized hub for messaging, pitches, and product updates.
Ambience builds an AI intelligence platform to reduce administrative burden and restore humanity to healthcare, focusing on clinical documentation and workflow support. The company has a high-ownership, high-trust 'dream team' culture backed by major venture capital firms, recognized as a top startup and innovator in healthcare AI.
Define and maintain the AI and workflow automation roadmap for People Operations, prioritizing use cases based on business value and feasibility.
Design, build, and deploy AI and automation solutions in partnership with People Tech and IT, ensuring they meet security, compliance, and user experience standards.
Monitor performance dashboards, lead continuous improvement of workflows, and measure impact through key metrics in collaboration with the People Insights Manager.
TKO Group Holdings is a premium sports and entertainment company that owns iconic properties like UFC and WWE. It is a large, globally-focused organization with a dynamic culture that partners with major sports rights holders through its subsidiaries.
Own the multi‑year Member Care staffing strategy across channels and roles.
Oversee the management of BPO relationships and ensure BPO partners are trained.
Lead, coach, and develop a high‑performing team of individual contributors and people-managers.
Included Health is a healthcare company that delivers virtual care and navigation. They are on a mission to raise the standard of healthcare for everyone and break down barriers to provide high-quality care for every person in every community.
Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders influencing product, clinical, and business strategy.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 therapists.
Develop a business plan that anticipates future growth and tech shifts.
Implement tools to handle thousands of multi-channel tickets per week.
Lead the strategy for integrating AI-driven support tools.
Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.
Help build and manage the day-to-day operations of a partner network across multiple states and several partners.
Identify, engage, and negotiate with prospective clinical vendors.
Lead and support implementation tasks and timelines in connection with new partner network launches, including in collaboration with internal and external stakeholders.
Heartbeat Health is a virtual-first cardiovascular care company. They provide patients with convenient, high-quality heart care through telemedicine, diagnostics, and virtual care programs, and they are considered the leader in their field. They are fast-paced, agile, remote-first, value diversity, and care about each other.
Own end-to-end enrollment outcomes for your customer portfolio and be accountable for SLA performance and client satisfaction.
Manage an on/offshore team of enrollment specialists: set goals, build capacity plans and develop talent.
Identify and resolve root causes of client issues by coordinating cross-functional teams.
Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.
Supports the Retrieval Operations team with new technology initiatives and system issue triage.
Develops and delivers progress reports, proposals, and requirements documentation.
Manages project dependencies, critical paths, milestones, and deliverables.
Cotiviti enables healthcare organizations to deliver better care at a lower cost through advanced technology and data analytics. They work with more than 180 healthcare payers.
Supports the Employee Relations and Transitions team on day to day operational challenges.
Helps accelerate Remote’s adoption of practical, safe AI across ER&T.
Designs and implements operational workflows aimed at improving efficiency, productivity and accuracy.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. The team works asynchronously around the world and with innovation as one of the core values, they have built Automation and AI capabilities into the requirements for every role.