About the role:
- Sits at the intersection of client outcomes, operational excellence, and product-informed automation.
- You'll run an on/offshore team, own your customers' enrollment results end-to-end.
- Report to the GM of Payer Enrollment.
Responsibilities:
- Manage an on/offshore team of enrollment specialists: set clear goals, build capacity plans, run performance rhythms, and develop talent.
- Serve as the primary operational point of contact for your customers; lead recurring and ad hoc client calls, own escalation resolution, and communicate proactively on risks and delays.
- Drive Operational Excellence.
Qualifications:
- 5+ years in strategy & operations, bizops, management consulting, or a similarly rigorous operational environment
- 2+ years managing teams, including performance management, goal-setting, and team development
- Experience working with operational tooling (e.g. Airtable, Google Workspace, or similar); comfort picking up new systems quickly
Medallion
Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.