Overstory

The Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. With a deep understanding of the customer needs and the Overstory product, the goal is to make customers successful.

Looking for a USA based mid-career arborist to work closely with our Lead Arborist expanding our Forestry team's operational capacity to deliver high-quality geospatial analysis to clients. You will identify declining trees and tree species on satellite images and quality control the work of our team. You will also onboard and train new arborists, conduct field visits, and coordinate projects and partnerships.

You will be working in a team that delivers analysis to our customers, bridging the gap between our technical capabilities and our customers’ operational goals. You’ll be responsible for planning and executing technical deliveries across multiple utility clients, balancing a mix of standard implementations and tailored, high-impact solutions. From early feasibility assessments to post-contract implementation, your work ensures that Overstory’s data and insights integrate seamlessly into customer workflows.