Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters and success metrics.
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights and rep productivity.
Omada Health is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Oversee, manage, and continue to iterate on end-to-end delivery of Devoted’s card-based and supplemental benefit offerings to drive a compliant and financially optimal member experience.
Set and monitor KPIs for card-based and supplemental benefit administration and delivery.
Partner cross-functionally with Devoted Member Experience, Guide, Integration Ops, and tech teams to drive improvement.
Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. Founded in 2017, they've grown fast and now serve members across the United States.
Champion AI adoption across the organization, identifying and prioritizing high-impact use cases.
Develop and implement a comprehensive operational strategy aligned with the company's overall objectives.
Foster collaboration and alignment across departments, working closely with executive leadership.
IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with the evidence they need to make confident decisions. With more than 1,000 analysts worldwide, IDC combines deep expertise with practical relevance.
Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders influencing product, clinical, and business strategy.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 therapists.
End to end delivery of multi-domain Privia Data Foundry, Reporting, Dashboards and Analytics with a cloud native architecture and lead AI initiatives.
Maintain accountability for data pipelines, reliability, scalability, security, uptime and performance of each of the services.
Lead, mentor and grow a high performing, global, diverse engineering and product delivery organization.
Privia Health is a technology-driven, national physician enablement company. They collaborate with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The Privia Platform consists of scalable operations and cloud-based technology.
Reporting to the CEO, you will lead Engineering, Test, IT Operations, and Deployment teams.
Working with Product Management, drive Medrio’s AI-first engineering strategy for software that customers trust.
Own Medrio’s security posture and ensure on-time renewal of ISO 27001/27701, SOC 2, HIPAA, and GDPR.
Medrio is a company that looks for smart, capable, and conscientious people to help them expand their product capabilities, grow their business, and better serve their customers. The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for their customers.
Serve as the primary resource for internal AI initiatives, bridging Product, Engineering, Data, and GTM teams to prioritize high-impact opportunities and build the AI PD Operations roadmap.
Build and lead a high-performing AI PD Ops organization, designing and implementing AI-enabled workflow automations to reduce cycle times across Product Delivery teams.
Define and monitor AI adoption, performance, and ROI metrics while ensuring all tools and workflows align with governance, security, and compliance standards.
Engine is transforming business travel into something personalized, rewarding, and simple by building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. The company is cash flow positive with rapid growth, supporting over 20,000 companies and 1 million travelers, and has been recognized as one of the fastest-growing travel and fintech platforms in North America with a culture of innovation.
Collaborate with stakeholders to design trainings and resources for performance improvement.
Coordinate across field teams for streamlined delivery of resources, including direct consulting.
Operationalize Collaborative Learning Networks by leveraging data insights and standard curriculums.
Aledade empowers independent primary care practices to deliver better care to their patients and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive and remote-first culture.
Own team-wide performance metrics and translate the care model into operational workflows and performance targets.
Lead and develop a team of behavioral health care managers and leads, building a culture that is accountable, collaborative, and mission-driven.
Partner with clinical, finance, and operations teams to ensure care delivery performs against clinical, operational, and financial goals.
Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. We are a fast-growing, early-stage company focused on expanding access to care through strong partnerships with leading oncology providers.
Define and drive the strategy for AI-powered patient engagement experiences.
Create intuitive user experiences that help patients navigate their healthcare journey through AI-driven guidance and recommendations.
Collaborate closely with Engineering, Design, Data, Legal, and AI teams to deliver impactful and safe AI-native experiences.
Docplanner is a healthcare technology company that empowers patients by giving them access to leave and read reviews and provides doctors with technology to manage bookings easily. They employ over 2,500 people globally and maintain a startup-mindset.
Run the CT operating system by owning meeting cadences, decision logs, and follow-through to ensure no work falls through the cracks.
Provide CT leadership with real-time visibility through dashboards, trackers, and briefs that track budget, headcount, and account pipeline.
Act as the bridge between CT and Marketing by building enablement systems and a centralized hub for messaging, pitches, and product updates.
Ambience builds an AI intelligence platform to reduce administrative burden and restore humanity to healthcare, focusing on clinical documentation and workflow support. The company has a high-ownership, high-trust 'dream team' culture backed by major venture capital firms, recognized as a top startup and innovator in healthcare AI.
Drive the product vision and roadmap for our AI agent platform.
Partner with clinical operations to understand how care managers work and where AI can help.
Define evaluation frameworks and success metrics for AI agent features.
Pair Team is a public benefit corporation and AI-enabled medical group that partners with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. They are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Their model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.
Accountable for driving market-wide quality and savings targets by supporting the development of strategies and overseeing the execution of core ACO transformation strategies.
Lead a team of Practice Transformation Specialists (PTS) to ensure high-quality service delivery within the Explorer Market.
Provide frontline feedback to the Program Director to help build and refine the service delivery model while standing up the program.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Focus on driving technical excellence and scalable product delivery.
Embed AI capabilities across the Cyara platform.
Lead global engineering organizations and customer-centric innovation in CX assurance.
Cyara is the world’s leading Automated CX Assurance Platform. They are trusted by global brands to deliver exceptional customer experiences with less effort, cost, and risk. Their culture values innovation, curiosity, diversity, and delivering excellence for their customers.
Own the product vision and roadmap for Ceresti’s internal Dementia Management Platform.
Translate company goals around operational scalability, cost savings, and care quality into clear product priorities.
Design systems that enable ops teams and coaches to operate efficiently at scale.
Ceresti aims to reduce avoidable hospitalizations and improve care for people living with dementia, enhancing the lives of their families and caregivers. They are a tech-enabled dementia care provider with a differentiated model of care, fostering a culture rooted in agility, innovation, and collaboration.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.