Operational Performance & Execution:
- Own team-wide performance metrics such as engagement, productivity, and clinical outcomes to drive accountability and implement improvement plans.
- Build and refine processes enabling consistent care delivery at scale, including quality assurance and operational readiness for new clients.
- Partner with the clinical team to ensure care model fidelity and continuous improvement based on outcomes data.
Financial & Operational Management:
- Manage operations to meet or exceed productivity and performance targets, partnering with Finance and People teams on budgets and staffing.
- Establish workforce productivity standards, caseload models, and performance management processes for clinical and financial sustainability.
- Monitor performance against operating plans and adjust strategy as needed, being accountable for financial outcomes.
Team Leadership & Culture:
- Lead a team of BHCMs and Lead BHCMs, providing clear direction and regular feedback to drive performance and retention.
- Set and reinforce performance expectations, addressing issues directly to build an accountable, collaborative, and mission-driven culture.
- Proactively address attrition through onboarding improvements, career pathways, and leadership development while managing team hiring and growth.
Protocol Behavioral Health
Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers. We are a fast-growing, early-stage company focused on expanding access to care through strong partnerships with leading oncology providers.