Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Omada Health is reverse engineering healthcare to deliver personalized care at scale, supporting chronic conditions outside of doctor visits. The company has served over two million members across 2,000+ employers, health plans, and health systems, and is certified as a Great Place to Work, striving for an inclusive culture.
Lead and manage a team of Credentialing Specialists and Operational Analysts to ensure timely and accurate credentialing file processing.
Oversee credentialing workflows to ensure compliance with NCQA guidelines, state regulatory requirements, and client-specific policies.
Partner with internal stakeholders to resolve escalations, streamline workflows, and improve operational outcomes.
CertifyOS is building the data infrastructure that powers modern healthcare. They value authenticity, accountability, collaboration, results, and openness to feedback, fostering a high-ownership team focused on solving real infrastructure problems.
Set the strategic direction of the practice, lead a team of Practice Managers, and drive the financial and operational performance of the business.
Manage and mentor Practice Managers who oversee project managers, consultants, solution architects, developers, and team leads.
Serve as the senior escalation point for complex client and project issues, bringing calm, clarity, and resolution when it matters most.
Pine's portfolio company is seeking a Practice Director to set the strategic direction of the practice, lead a team of Practice Managers, and drive the financial and operational performance of the business. They foster a high-performance, people-first culture.
Leads a team of clinicians and serves as a senior clinical owner for care delivery workflows.
Provides clinical support for program development and customer-facing clinical work.
Partners closely with Operations, Product, Member Success, Clinical Outcomes, Legal, Commercial, Customer Success, Solutions Consulting, and Marketing.
Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause.
Lead and manage operations across multiple regions, geographies, and client programs.
Serve as the senior operational point of contact for key client relationships.
Lead, mentor, and develop a multi-layered team of Directors, Senior Managers, Managers, and frontline supervisors.
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. They are committed to excellence and innovation, enabling them to redefine industry standards and create brighter futures for their clients and their customers.
Contribute to the design and evolution of BetterHelp’s care models, including workflows and AI-supported experiences.
Support strategic decision-making by identifying gaps, opportunities, and tradeoffs in the current care model.
Analyze clinical, product and operational data and synthesize findings into clear recommendations for stakeholders influencing product, clinical, and business strategy.
BetterHelp's mission is to remove the traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 therapists.
Accountable for driving market-wide quality and savings targets by supporting the development of strategies and overseeing the execution of core ACO transformation strategies.
Lead a team of Practice Transformation Specialists (PTS) to ensure high-quality service delivery within the Explorer Market.
Provide frontline feedback to the Program Director to help build and refine the service delivery model while standing up the program.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Own the full lifecycle of associate therapists at Mood Health.
Ensure associate clinicians deliver safe, high-quality care and are fully compliant.
Design a structured, supportive associate journey and address early signs of burnout.
Mood Health aims to change how people access mental healthcare. They match each client with the right clinician, delivering therapy and medication management from home with expert clinicians. They are an equal opportunity employer committed to fair hiring practices, fostering an inclusive, respectful culture.
Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.
Oversee, manage, and continue to iterate on end-to-end delivery of Devoted’s card-based and supplemental benefit offerings to drive a compliant and financially optimal member experience.
Set and monitor KPIs for card-based and supplemental benefit administration and delivery.
Partner cross-functionally with Devoted Member Experience, Guide, Integration Ops, and tech teams to drive improvement.
Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. Founded in 2017, they've grown fast and now serve members across the United States.
Define and evolve the Client Success service model for a portfolio-based segment.
Lead, coach, and develop a team of Client Success Managers responsible for a large portfolio of clients.
Partner cross-functionally with Sales, Product, Marketing, Operations, and Finance to improve the end-to-end client experience.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers to provide high-quality care. They are an equal opportunity employer.
Own end-to-end enrollment outcomes for your customer portfolio and be accountable for SLA performance and client satisfaction.
Manage an on/offshore team of enrollment specialists: set goals, build capacity plans and develop talent.
Identify and resolve root causes of client issues by coordinating cross-functional teams.
Medallion is a leading provider operations platform that eliminates administrative bottlenecks for healthcare organizations. They are one of the fastest-growing healthcare technology companies backed by $130M in funding from world-class investors, revolutionizing provider network management.
Own the multi‑year Member Care staffing strategy across channels and roles.
Oversee the management of BPO relationships and ensure BPO partners are trained.
Lead, coach, and develop a high‑performing team of individual contributors and people-managers.
Included Health is a healthcare company that delivers virtual care and navigation. They are on a mission to raise the standard of healthcare for everyone and break down barriers to provide high-quality care for every person in every community.
Lead and coach the US Operations team, aligning team goals with overall company objectives.
Own critical operational processes including trading, reconciliation, onboarding, risk assessment, account management, and money transfers.
Partner with internal and external teams to anticipate business needs, enhance processes, and navigate trade-offs between efficiency, complexity, controls, user experience, and compliance.
Arta is a financial technology company that makes sophisticated AI-driven investment tools, alternative assets, and private market access available to a global audience beyond the ultra-wealthy. It is a dynamic company with a talented team that values trust, teamwork, adaptability, innovation, and collaboration in a vibrant work environment.
Develops and systematizes current practice with standardized outcome measurements in therapy for core clinical pathways
Collaborates with Shriners Children’s Medical Group for guidelines and protocol development for seamless patient care transitions through multiple venues of care
Leads rehabilitation and therapy services departments in outcome usage specific to patient diagnoses
Shriners Children’s provides excellence in patient care, embracing multi-disciplinary education, and research with global impact. They foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking.
Responsible for the performance, scalability, and continuous improvement of enterprise clinical programs.
Translate clinical strategy into scalable operating models, workflows, technology requirements, and performance management systems.
Improve outcomes, reduce total cost of care, strengthen care coordination, and ensure patients receive the right care at the right time.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach. They are committed to improving patient outcomes and quality of life. They listen to the needs of their patients, employees and client partners.
Partner daily with BPO leadership to own performance rhythms; manage outcomes by ensuring BPO teams embody and amplify Wealthsimple’s brand, values, and standards.
Own daily operational monitoring—tracking service level adherence, quality, CSAT, and handle time; diagnose root causes.
Lead and prepare operational reviews with partners; approach problems from first-principles to identify and lead initiatives.
Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. They move fast, own their work, and care deeply about the people using their products.
Drive complex cross-functional initiatives to advance pod-level objectives and ensure stakeholder alignment.
Build scalable workflows and processes from scratch to improve efficiency, reliability, and throughput.
Leverage data tools like Looker and SQL to extract insights, validate assumptions, and synthesize findings into clear recommendations.
Headway builds a new mental healthcare system accessible to everyone by automating insurance credentialing, claims, and payment reconciliation. It is a Series D company with over $325M in funding and a team dedicated to making therapy affordable.