CertifyOS

We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You’ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn’t just about organization; it’s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations.

As Certify scales, they need to add rigor & structure to their operational processes to continue driving high customer satisfaction. They are looking for a Quality Assurance Team Lead to lead a critical pod of their Quality team – someone who combines best-in-class people leadership with strong subject matter expertise and a relentless focus on speed & quality. This individual will oversee a production-focused pod made up of quality auditors (QAs).

This is an opportunity to drive competitive intelligence, pricing strategy, and product portfolio optimization to ensure products are positioned effectively in the market. Key responsibilities include conducting competitive intelligence, developing data-driven pricing strategies, optimizing the product portfolio, and collaborating with product, sales, and marketing to refine go-to-market strategies. It requires strong analytical skills and the ability to influence cross-functional teams.