Team Leadership:
- Lead and mentor a high-performing team, fostering collaboration and accountability.
- Define talent standards, including strategic recruitment and comprehensive development.
- Drive team performance and client retention, ensuring a high NPS.
Client Engagement:
- Build relationships with key decision-makers and consultants.
- Identify trends across existing clients to help drive member enrollment.
- Manage the full lifecycle of client escalations, acting with urgency and transparency.
AI Adoption:
- Collaborate on AI adoption, leading the next phase of Maven’s AI-powered Client Success operating model.
- Drive measurable efficiency gains in account-to-CSM ratios and CSM productivity.
- Define operational metrics and establish regular business reviews.
Maven Clinic
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.