Vida Health is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. They combine advanced technology with healthcare providers and are trusted by Fortune 100 companies, payers and providers.
Architect and maintain analytics-ready datasets, LookML explores, and high-impact dashboards.
Partner directly with Member Engagement teams to turn strategic questions into rigorous analyses.
Think critically about data limitations, challenge baseline assumptions, and articulate insights alongside their necessary caveats to both technical and non-technical audiences.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Lead operational and strategic efforts to build and grow our business across Taft-Hartley funds, multi-employer plans, and union-affiliated benefit programs.
Responsible for increasing the customer base, customer loyalty, revenue per customer, and top-line financial growth within the labor trust segment.
Generate new business and sales leads through a mixture of industry networking (IFEBP, ISCEBS, regional labor conferences), inbound inquiries, and strong channel and fund administrator partnership efforts.