Bilingual Member Services Agent I

Responsibilities:

• Conduct outbound outreach and take inbound calls to assist members with enrollment, questions, and app navigation.
• Document all interactions accurately and escalate complex issues to appropriate departments.
• Meet and exceed inbound and outbound KPIs while supporting member satisfaction.

Qualifications:

• High school diploma required; Associate's or Bachelor's degree preferred.
• Minimum 2-3 years of customer service or call center experience, preferably in healthcare.
• Fluent in verbal and written English and Spanish.

Work Environment:

• Remote-first role requiring strong Wi-Fi connectivity.
• Fast-paced, member-focused environment with ongoing training and professional development.
• This is a 3-month seasonal role with possible extensions based on business demand and performance.