Senior AIOps Engineer, Incident Response

Your Day-to-Day:

• Own production health, reliability, and operational support processes across critical systems and services
• Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews
• Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead

About You:

• 6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar operational roles
• Strong background in incident management, root cause analysis, and production system troubleshooting
• Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms

Additional Details:

• We provide a wide variety of health, wellness and other benefits. These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.
• All employees accrue four weeks of PTO in their first year of employment.
• New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child.