Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Develop a business plan that anticipates future growth and tech shifts.
Implement tools to handle thousands of multi-channel tickets per week.
Lead the strategy for integrating AI-driven support tools.
Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.
Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
Proactively identify implementation risks and drive resolution, escalating early when needed.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.
Build trusted relationships with health system executives to drive customer retention, expansion, and value realization using AI-powered tools and analytics.
Lead strategic discussions and executive business reviews that connect the care coordination platform to measurable clinical, operational, and financial outcomes.
Own customer onsite planning and execution, ensuring high-impact delivery and leveraging AI tools to personalize experiences and synthesize insights for strategic accounts.
CipherHealth is an award-winning software company providing automated, scalable platforms to enhance care coordination and patient engagement across healthcare organizations. The company fosters a remote-first culture with employee resource groups and values teamwork through initiatives like monthly all-hands meetings and a robust onboarding program.
Conduct regular one-on-ones and performance reviews to promote employee growth and high-impact performance.
Act as the primary escalation point for member issues and complex (fertility-related) financial and billing issues.
Use your continuous improvement mindset to define and iterate on processes to drive efficiency and accountability toward KPIs.
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
Serve as a subject matter expert and point of escalation for all SMB customers.
Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.
Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Lead and develop a team of Support Managers overseeing Customer Support Advocates.
Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
Scale team structures, processes, and staffing models to support business growth.
Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.
Develop and maintain strong leadership-level relationships with customers.
Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.
Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.
Lead, inspire, and mentor a high-performing team, fostering a culture of excellence and continuous learning.
Own commercial outcomes including net revenue retention, growth, and enrollment target achievement.
Collaborate cross-functionally to drive quick resolutions that showcase our commitment to member satisfaction.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for all. It's a company of over 2,000 employees and is known for its award-winning culture and commitment to innovation and providing equity in benefits programs.
Lead, coach, and develop a distributed technical support team, setting standards for ticket handling and client communication.
Personally own complex technical escalations involving APIs, healthcare data standards, and EHR integrations.
Build and refine the support operating model, including triage systems, escalation paths, and performance dashboards.
Health Gorilla operates a healthcare interoperability platform, facilitating secure data exchange between providers, labs, and patients. The company is a health tech scale-up with a collaborative, client-focused culture that emphasizes solving complex problems.
Support the ongoing success of our strategic healthcare partnerships.
Manage small and mid-sized accounts while growing into broader leadership responsibilities.
Drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone.
Rula is dedicated to treating the whole person and believes that by providing quality care, they can empower individuals to take charge of their mental health. They are a remote first company hiring in most U.S. states except Hawaii and aim to create a world where mental health is no longer stigmatized.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Manage complex provider roster creation, submission, and record reconciliation for multiple payers.
Oversee resolution of moderate-scope issues by prioritizing tasks and escalating issues with solutions.
Proactively identify areas for operational improvement and efficiency enhancement.
Aledade empowers independent primary care practices to deliver better patient care and thrive in value-based care. Founded in 2014, they are the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.