Source Job

• Build and expand client relationships to achieve customer success and satisfaction.
• Develop and execute strategic account plans to achieve valuable outcomes.
• Work cross functionally with internal teams to advocate for customers.

PointClickCare is a leading health tech company that helps providers deliver exceptional care. They empower their employees to push boundaries, innovate, and shape the future of healthcare, serving over 30,000 provider organizations.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Implement, manage, and grow both new and existing SMB customer base, driving adoption, retention, and expansion.
• Serve as a subject matter expert and point of escalation for all SMB customers.
• Build and execute plans to accelerate revenue through Omada marketing best practices; ensure enrollment forecasts are met or exceeded.

Omada Health is on a mission to inspire and nurture lifelong health, one day at a time. Omada's virtual care teams help individuals living with chronic conditions achieve long-term health improvements by combining the latest and breakthrough behavioral science. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.

• Design and implement standardized processes and workflows across Customer Success and Professional Services to drive consistency and scalability.
• Track and analyze key performance metrics including customer health scores, retention rates, NPS, and time-to-value to surface trends, risks, and opportunities.
• Own the CS technology stack including Salesforce and other customer success platforms, ensuring tools are optimized for efficiency and data accuracy.

Tenna empowers customers to control their mixed assets anytime, anywhere, on one comprehensive platform. The company values quality, grit, continuous learning, collaboration, and awesomeness.

• Develop and maintain strong leadership-level relationships with customers.
• Leverage customer data to provide clear, informative, and relevant information to drive improvements and solve complex problems.
• Communicate consistently and proactively with customers to address their needs; anticipate potential concerns and ensure a great customer experience.

Wellframe helps healthcare organizations support health beyond the four walls of care delivery. They provide care transformation services, a patented engagement platform, clinical programs, and measurement, and seem to value trusted relationships between members and care teams.

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
• Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.

Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.

• Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
• Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
• Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.

• Own and evolve the operating model for Maven’s Client Support function.
• Lead and develop a team of Client Support Associates.
• Bring the operational perspective into Product and Engineering conversations.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.

• Own the retention, renewal, and growth of an assigned portfolio of clients.
• Build trusted advisor relationships with executive sponsors, decision-makers, and operational stakeholders.
• Proactively identify and mitigate churn risk through strategic client engagement and remediation planning.

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.

• Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
• Drive customer adoption, value realization, renewal readiness, and overall account health.
• Serve as the Customer Success product SME for aligned PerfectServe solutions.

PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.

• Support the ongoing success of our strategic healthcare partnerships.
• Manage small and mid-sized accounts while growing into broader leadership responsibilities.
• Drive cross-functional initiatives that directly impact our mission of making mental healthcare work for everyone.

Rula is dedicated to treating the whole person and believes that by providing quality care, they can empower individuals to take charge of their mental health. They are a remote first company hiring in most U.S. states except Hawaii and aim to create a world where mental health is no longer stigmatized.

• Own and resolve complex customer scenarios with a strategic mindset.
• Lead process improvement efforts and improve customer satisfaction.
• Identify operational gaps through data analysis and field feedback.

Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.

• Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
• Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
• Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.

Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.

• Serve as the primary post-sale partner, building trusted, strategic relationships.
• Lead onboarding and training, monitor account health, and deliver regular business reviews.
• Identify process improvements, strengthen internal workflows, and influence customer success strategy

Mural Health aims to make clinical trials easier for participants and caregivers by removing obstacles. They seem to be a startup, with a culture of collaboration and cross-functional teamwork.

• Manage ongoing client relationships and ensure the delivery of value-added solutions.
• Coordinate with various internal teams to enhance client experience and support.
• Ensure service agreements are not only met but exceeded.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success.
• Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery.
• Partner cross-functionally with Product, Sales, and Operations to improve customer experience and influence organizational improvements.

Clarivate is a global leader in trusted and transformative intelligence, bringing together enriched data, insights, analytics, and workflow solutions grounded in deep domain expertise. It is a sizable organization operating globally with a culture focused on fueling breakthroughs through human ingenuity.

• Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
• Manage high-complexity insurance workflows and inbound support requests to collect documentation.
• Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.

Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.

• Define and drive the 12-month product roadmap for GoTo Connect for Healthcare.
• Partner cross-functionally with Engineering, UX/Design, Sales, and Product Marketing.
• Lead healthcare-focused customer discovery and translate insights into product requirements.

GoTo is the leader in cloud communications and IT solutions, built for what’s next and guided by a relentless focus on customers. Their culture thrives on diverse perspectives, ownership, and a growth mindset that fuels continuous learning and adaptation.

• Conduct in-depth analysis for orders and tasks management and associated service documentation solutions.
• Stay abreast of changing customer needs and industry trends.
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case.

PointClickCare helps providers deliver exceptional care. As a leading health tech company, PointClickCare empowers employees to push boundaries, innovate, and shape the future of healthcare. They serve over 30,000 provider organizations.

• Manage inbound client communications and ensure a consistent, high-quality customer experience.
• Conduct consultative conversations to understand client needs, goals, and concerns.
• Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.