Position Responsibilities:
- Own the retention, renewal, and growth of an assigned portfolio of clients
- Identify, develop, and help execute upsell, cross-sell, and expansion opportunities
- Proactively identify and mitigate churn risk through strategic client engagement and remediation planning
Ideal Candidate:
- Aptitude to learn and strategically position enterprise SaaS platforms, including ECM, forms, workflow, and automation solutions
- Experience leveraging Salesforce or similar CRM/client success platforms for forecasting, account management, and client engagement tracking
- Strong business technology acumen and ability to align software capabilities to organizational outcomes
What We Offer:
- Remote Position: 100% remote work from anywhere in the U.S.
- Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.
- Professional Development: Grow through training, learning opportunities, and leadership exposure.
Softdocs
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.