Role Responsibilities:
- Build and deepen relationships with customer stakeholders, serving as a trusted advisor to drive long-term success.
- Maximize customer retention through proactive engagement, strategic planning, and ongoing value delivery.
- Analyze customer needs and product usage to create and execute strategic success plans.
Cross-functional Collaboration:
- Partner with Product, Sales, and Operations to improve customer experience and influence organizational improvements.
- Identify and support growth opportunities within existing accounts aligning customer needs with solutions.
- Champion customer success best practices and mentor team members.
Hours and Travel:
- Full-time, permanent US-based remote role.
- Up to 25 percent travel to customer sites as needed.
Clarivate
Clarivate is a global leader in trusted and transformative intelligence, bringing together enriched data, insights, analytics, and workflow solutions grounded in deep domain expertise. It is a sizable organization operating globally with a culture focused on fueling breakthroughs through human ingenuity.