Key Responsibilities:
- Drive customer retention and growth by building trusted executive relationships and identifying strategic opportunities.
- Lead strategic discussions and executive business reviews, translating complex data into clear recommendations.
- Own the planning and execution of high-impact customer onsite visits to deepen trust and accelerate adoption.
Qualifications & Skills:
- Requires 5 years of Customer Success Manager experience in healthcare software supporting large health systems.
- Must have a deep understanding of healthcare operations, EMRs/EHRs, and key outcome metrics like HCAHPS.
- Must be proficient with Salesforce, Churnzero, Looker, and AI tools to analyze data and track customer engagement.
Benefits & Culture:
- Offers comprehensive healthcare plans, a 401(k) with match, discretionary PTO, and 13 paid holidays.
- Provides competitive paid parental leave, a monthly wellness stipend, and reimbursement for work-from-home expenses.
- Fosters a remote-first, inclusive culture with employee resource groups and regular company meetings.
CipherHealth
CipherHealth is an award-winning software company providing automated, scalable platforms to enhance care coordination and patient engagement across healthcare organizations. The company fosters a remote-first culture with employee resource groups and values teamwork through initiatives like monthly all-hands meetings and a robust onboarding program.