Responsibilities:
- Conduct one-on-ones and performance reviews to promote employee growth.
- Act as escalation point for member issues, especially financial and billing.
- Lead by example, ensuring empathetic care and meeting member needs exceptionally.
Qualifications:
- 5–7 years in Customer Service, including team leadership.
- 2+ years resolving complex fertility billing issues with payers.
- Track record of improving performance with measurable results.
Benefits:
- Maven for Mavens provides access to the full platform and specialists.
- Annual professional development stipend and access to a personal career coach.
- Hybrid work, in office meals, and work together days.
Additional Perks:
- 16 weeks 100% paid parental leave and new parent stipend.
- 401K matching.
- Inclusive approach to benefits.
Maven
Maven is the world's largest virtual clinic for women and families with a mission to make healthcare work for all. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs.