Partner Operations Manager
Benefits
4w PTO
Who We're Looking For:
- Managing customer experience teams with a global BPO partner
- Balancing those functions with project management duties related to the team and its roadmap.
- Passion for team leadership
Your Responsibilities:
- Identify areas of efficiency opportunity within the team and can recommend and implement changes as needed.
- Manage queues of customer requests and tickets to agreed-upon service levels, and strive to raise the bar higher.
- Communicate with internal and external stakeholders effectively during escalations, support requests, and project execution.
Your Qualifications:
- 3-5 years experience working in operations or customer experience
- 1-2 years experience managing or leading teams in operations or customer experience
- Experience with Zendesk, Jira, or similar customer management tools
Rover
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.