Lead and develop two distinct support teams serving Welo Data's global rater community and internal teams.
Design, build, and maintain customer service automations including AI-assisted workflows and self-service tooling.
Establish and continuously improve standard operating procedures for consistency, measurability, and scalability.

Qualifications & Skills:

5+ years of experience in technical support or customer service operations with management progression.
Proven track record in building or improving support automation.
Highly analytical with skills in defining metrics, building dashboards, and driving decisions with data.

Working Environment:

Remote role based in India with experience working across international teams.
Manage globally distributed workforce and support functions across time zones.

Welo Data

Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.

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