New Technical Support Team Lead

Responsibilities:

• Manage, mentor, and develop a team of Technical Support Engineers, setting clear performance goals and providing regular feedback.
• Serve as a point of escalation, resolving complex customer interactions while working in the support queue.
• Create and deliver training programs to enhance technical and customer-facing skills.

About You:

• You have a deep technical background in WordPress and hosting, with a proven track record of managing high-performing teams.
• You are proactive, organized, and possess excellent problem-solving abilities, comfortable with AI tools.
• You thrive in a cross-functional environment, collaborating with Sales, Product, and broader teams.

Perks & Benefits:

• Health benefits for US-based staff include 99% paid Medical, Dental, and Vision, plus a matching 401(k).
• Open vacation policy with no set number of days per year, plus home office and coworking allowances.
• Continued learning support for hardware, software, books, or conferences.