Support Engineer

Responsibilities:

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
• Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
• Use AI tools actively as part of your investigation workflow, to speed up analysis, understand unfamiliar parts of the product, and document findings.

Requirements:

• 2+ years of experience in technical support, support engineering, QA, or similar hands-on technical role.
• Strong troubleshooting instincts and the ability to investigate complex technical issues independently.
• Good understanding of web applications, APIs, integrations, logs, and basic system behavior.

What we offer:

• Work closely with customers, product, and engineering teams on cutting-edge AI products.
• Exposure to complex enterprise environments and fast product cycles with real ownership and direct impact.
• Opportunity to grow quickly and learn how large-scale AI systems are deployed in the real world.