Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Provide friendly, high-quality support across phone, chat, email, and web while troubleshooting technical, product, and service issues aiming for first-call resolution.
Navigate multiple systems to research and resolve complex concerns, accurately document interactions in a ticketing system, and manage high-volume interactions.
Escalate issues when needed to ensure timely resolution in a fast-paced, remote environment.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved to span enrollment, research, marketing, student success, and advancement, serving millions of high school students and educators nationwide.
Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.
Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.
Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.
OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.
Serves as the first point of contact for technical support via phone and email.
Provides guidance on products and assists with setup and maintenance of online learning software.
Troubleshoots hardware and software issues, managing support tickets for first-call resolution.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.
Troubleshoot complex software issues and escalate to engineering when needed.
Communicate directly with customers via Zendesk and Zoom to drive resolution.
Manage ticket severity and ensure SLA compliance while mentoring peers.
Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.
Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
Stay proactively up to date with latest technologies concerning products and underlying technologies.
Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.
Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Provide telephone, chat and email support to customers for troubleshooting requests & incidents.
Use Zendesk to log all requests and incidents with detailed information for tracking.
Assist with configuration and setup of equipment in support of Genea deployments.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace for 5 consecutive years and fosters a transparent, authentic culture.
Resolving issues through phone, chat, and email in a fast-paced environment.
Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.
Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Obtain and retain product knowledge for a wide variety of Granicus products.
Provide assistance in case escalations and monitor TSR cases as per Quality Control Process.
Own the customer experience by providing quality product and technical solutions to help customers achieve their goals.
Granicus builds technology that transforms the Govtech industry by bringing governments and constituents together. With over 25 years of experience, they serve 5,500 government agencies and 300 million citizen subscribers, and have been recognized on the GovTech 100 list and BuiltIn best companies.
Provides primary support to customers encountering problems using the CDK’s products and solutions.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
CDK Global provides cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. Its SaaS platform enables dealerships to manage their end-to-end business operations. They value inclusion and diversity and encourage different views, fostering an inclusive workforce.
Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.
Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.
Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.
Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.
Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.
Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.