Senior Technical Support Representative
Remote regions
Puerto RicoBenefits
Unlimited PTO
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Responsibilities:
- Obtain and retain product knowledge for a wide variety of Granicus products.
- Assist Leadership team in daily duties including phone queue availability and case assignments.
- Provide assistance in case escalations and monitor TSR cases as per Quality Control Process.
Qualifications:
- Strong technical skills to troubleshoot issues and create test scenarios.
- Ability to manage customer request tickets to meet Service Level Agreements.
- Foster teamwork and collaboration across all teams.
Benefits:
- Flexible Time Off and company-wide wellbeing days.
- Private health, vision, dental and life insurance (100% Employer-Paid).
- Access to online learning platforms and professional development opportunities.
Granicus
Granicus builds technology that transforms the Govtech industry by bringing governments and constituents together. With over 25 years of experience, they serve 5,500 government agencies and 300 million citizen subscribers, and have been recognized on the GovTech 100 list and BuiltIn best companies.