Source Job

• Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
• Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
• Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.

Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.

• Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
• Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
• Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.

Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.

• Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
• Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
• Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.

Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.

• Provide technical support for AI applications, APIs, and cloud deployments, troubleshooting complex issues and ensuring timely resolution.
• Collaborate with engineering teams to escalate and resolve bugs, contribute to documentation and internal tooling.
• Participate in global follow-the-sun support operations to assist customers across multiple time zones.

Tavily provides AI-powered solutions for developers and enterprise customers. They are a growing international team with a focus on innovation and customer success.

• Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
• Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
• Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.

Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.

• Troubleshoot and resolve complex technical issues for clients while meeting SLAs.
• Support non-engineering teams by debugging and explaining the Ada platform.
• Become a product expert to drive feature requirements and bug reports.

Ada is an AI customer service company that makes customer service extraordinary for everyone. Founded in 2016 and backed by over $250M in funding, Ada has powered over 5.5 billion interactions for leading brands and fosters a culture of growth and continuous improvement.

• Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
• Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
• Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.

Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.

• Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
• Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
• Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.

Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.

• Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
• Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
• Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.

Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.

• Partner directly with customers to design and deploy production OpenClaw systems.
• Build custom integrations, infrastructure, and tooling to solve complex technical challenges.
• Diagnose and resolve production issues, performance bottlenecks, and scaling challenges.

The OpenClaw Foundation is the steward of the world's largest open source AI agent project, operating across research, codebase maintenance, and interoperability standards. It is a neutral, multi-stakeholder body modeled after the governance structures of the open web, with major laboratories and infrastructure providers collaborating under its umbrella.

• Serve as the technical point of contact for strategic enterprise partners, resolving API issues and ensuring launches are technically ready.
• Manage tickets, triage issues, and drive resolution while shielding engineering teams from routine interruptions.
• Oversee launch readiness, validate requirements, and coordinate with engineering stakeholders to staff and monitor live events.

Xsolla is a global video game commerce company providing payment, storefront, and monetization infrastructure. The company fosters a supportive environment with training and career development opportunities.

• Build repeatable systems for creating AI-powered digital products using existing platforms and APIs.
• Integrate AI capabilities with the tech stack and create end-to-end flows from product creation to payment processing.
• Deploy successful products across an affiliate network and iterate based on conversion performance.

SnappyCX builds AI-powered digital products and systems. They are a hands-on, practical team focused on shipping working solutions and repeatable systems, with a culture of rapid implementation.

• Support and work directly with developers building with LiveKit, fixing bugs and writing sample code.
• Triage and resolve customer issues by diagnosing production software across unfamiliar codebases.
• Collaborate with Sales, BD, and Partnerships teams to ensure customer success.

LiveKit is building the infrastructure layer for the agentic era of computing. Founded in 2021, the company powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.

• Design, build, and deploy AI-powered solutions connecting Remote’s platform to customer systems and workflows.
• Work at the frontier of practical AI, shipping reliable, observable, and secure systems in production.
• Own customer outcomes from discovery through production rollout with high autonomy and direct influence on product roadmap.

Remote is a global HR platform that helps businesses recruit, pay, and manage international teams compliantly. The company fosters a future-focused, async culture with team members across 6 continents and emphasizes innovation, automation, and AI.