Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Lead the exploration and adoption of emerging AI technologies to improve support efficiency and scale impact.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts.

This position may be for you if:

You have at least 4-5 years of experience in technical customer support with API tools like Postman or Swagger.
You are curious, love problem solving, and have empathy as a core value.
You have a client-first attitude and are process-driven.

Our perks:

Stock options and annual company bonus.
Flexible working hours and pet friendly office.
Health insurance, training budget, and fitness stipends.

Belvo

Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.

Apply for This Position