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Responsibilities:
- Provide Level 1 technical support for the Developer Portal, including incident handling and service requests.
- Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access.
- Escalate complex issues to Level 2/engineering teams with proper documentation.
Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- 2-4 years of experience in Technical Support or Developer Support.
- Proficiency in Python, Power BI, SQL, and RPA platforms.
Additional Information:
- Experian is an Equal Opportunity employer with a multi award-winning culture.
- Benefits include medical, dental, life insurance, paid time off, and annual performance bonus.
Experian
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With a team of 25,200 people across 32 countries, we invest in advanced technologies and have an inclusive, people-first culture.