Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Independently manage and resolve platform and product issues for customers, addressing challenges in application development, deployment, and integration.
Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the Mendix platform infrastructure.
Effectively communicate reported issues to R&D, Product Management, and Customer Success Managers to ensure efficient coordination and product improvement.
Siemens Digital Industries Software revolutionizes enterprise application development through its industry-leading low-code platform, Mendix. The company is a global technology leader with a collaborative, agile, and inclusive culture that promotes continuous learning and professional growth.
Deliver exceptional customer service to Bazaarvoice clients by managing inbound requests across chat, phone, and support portals.
Troubleshoot semi-complex to complex technical issues, owning resolution for areas like User Access Management and Syndication.
Embrace AI tools and KCS methodologies to streamline workflows, create knowledge articles, and improve support efficiency.
Bazaarvoice creates smart shopping experiences by connecting brands and retailers with consumers through user-generated content and enterprise technology. Founded in 2005, the company is headquartered in Austin, Texas with offices globally and has been certified as a Great Place to Work in multiple countries.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Build real technical solutions that solve customer and internal challenges, like automating workflows and building product features.
Develop deep knowledge of hx’s platform, AI agents, and how engineering teams ship software at pace.
Collaborate across Engineering, Product, AI, and operations teams to deliver complex systems.
Hyperexponential builds an AI-powered platform for commercial insurers to make faster, smarter decisions. Backed by a16z, Highland Europe, and Battery Ventures, they serve nearly 50 of the world's largest insurers and have zero churn, with billions in premiums flowing through their platform.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Design, develop, and maintain Power BI dashboards and reports.
Build and optimize data models using Power Query and DAX.
Translate business requirements into effective reporting and analytical solutions.
Expleo is a global engineering, technology and consulting service provider that helps businesses innovate and future-proof their operations. With a presence in 30 countries, the company fosters a culture of bold thinking and reliable execution to drive value across the value chain.
Develop detailed project plans including solution design, timeline estimation, and testing plans.
Provide day-to-day technical support and create integration documentation for external partner stakeholders.
Serve as a subject matter expert and escalation point for technical challenges across internal and external teams.
Affirm is reinventing credit to make it more honest and friendly, offering buy now pay later solutions without hidden fees or compounding interest. The company is remote-first and covers half of all US ecommerce volume, with a focus on delivering honest financial products.
Provide project oversight and strategic direction of electronic data interchange systems and API integrations.
Act as project lead and work closely with cross-functional teams to streamline business processes and improve data accuracy.
Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Design, develop, and maintain Power BI dashboards and visual analytics for executive and operational decision-making.
Build and sustain Power Platform solutions, including Power Apps and Power Automate, to improve workflow and data capture.
Develop reusable code and SQL queries to support scalable reporting, automation, and data validation across multiple systems.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, they employ 300+ nationwide and foster a collaborative, mission-driven culture.
Map GTM bottlenecks and partner with RevOps, Sales, Marketing, and CS to identify AI opportunities.
Design and maintain scalable data pipelines to unify data across HubSpot, Salesforce, and other tools.
Innovate and experiment with new tools, integrations, and AI workflows.
CaptivateIQ is a fast-growing company that provides a sales performance management platform. Backed by top investors like Sequoia and ICONIQ, they serve high-growth companies such as Netflix and Stripe.
Develop and maintain expert-level knowledge of the Geotab ecosystem to empower users and partners.
Engage with strategic partners to optimize their utilization of Geotab's technology and solutions.
Drive revenue growth by translating technical capabilities into business value for prospective clients.
Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets. The company is a certified Great Place to Work with a diverse and inclusive culture that values innovation and collaboration.
Resolve customer issues and provide product support for OnBoard and Govenda platforms through ticketing, email, chat, phone, and virtual meetings.
Troubleshoot software, configuration, and technical issues while prioritizing cases and meeting service level expectations.
Create knowledge articles, identify recurring issues, and partner with internal teams to support customer outcomes.
OnBoard provides board management software that helps boards function at a higher level, serving over 5,000 organizations in 60 countries. The company fosters a culture of togetherness, values diversity, and is backed by JMI Equity.
Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Own the post-sale technical relationship, serving as the primary technical advisor from day one.
Lead onboarding engagements, driving adoption of TruffleHog across customer organizations.
Identify expansion opportunities and build ROI stories grounded in measurable outcomes.
Truffle Security is a cybersecurity company that makes secrets easier to detect, verify, and remediate across modern software environments, built on the popular open-source TruffleHog platform. Trusted by organizations including NVIDIA, Chick-fil-A, and OpenAI, the company helps security and engineering teams stay ahead of secrets risk in a fast-growing, remote-first culture.
Work with large and small enterprises in the hardware space building AI agents on digital and voice channels.
Collaborate closely with customers to set them up for success and empower the sales team.
Create and manage documentation, stay up to date with product features, and teach customers to use Mavenoid.
Mavenoid is the Intelligent Support Platform for products and devices, providing manufacturers and sellers with best-in-class customer support through AI agents. We are a remote-first company operating globally with team members across Sweden, the UK, the US, and more, having raised Series B and still small enough for each person to have a big impact.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.