Technical Support Engineer II

Your role:

• Own high-complexity escalations end-to-end, debug and drive them to closure with minimal hand-holding.
• Serve as incident coordinator during production incidents, restore systems, manage stakeholder communication.
• Handle technical communications under pressure, providing timely updates until resolution.

What we're looking for:

• 3-5 years supporting SaaS products with proven ownership of complex escalations.
• Proficient with SQL, REST APIs, session replay tools, version control, and basic scripting.
• Hands-on with AI tools (Cursor, Notion AI, Claude Code) and uses them daily to move faster and surface patterns.

Why work with us:

• Salary of $80,000 - $90,000 CAD, plus 4 weeks paid leave, 11 public holidays, and an extra 2-week end-of-year shutdown.
• Remote-first company with monthly co-working stipend, health coverage including medical, dental, vision, and retirement with 4% match.
• Training support for learning new skills or attending conferences and courses.