Independently manage and resolve platform and product issues for customers, addressing challenges in application development, deployment, and integration.
Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the Mendix platform infrastructure.
Effectively communicate reported issues to R&D, Product Management, and Customer Success Managers to ensure efficient coordination and product improvement.
Develop, test, and deploy code for prototypes and new product features.
Collaborate with team members to solve technical challenges and improve solution design.
Experiment with modern tools, frameworks, and emerging technologies.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Collaborate with architecture team to drive complex system design and implement key technical decisions.
Perform code reviews, mentor developers, and evangelize best practices across the engineering team.
Design and maintain highly scalable microservices APIs and sustainable business application systems.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, fostering a challenging and collaborative culture.
Troubleshoot and debug complex technical systems and code.
Communicate with clients on a daily basis.
Document client interactions and code/configuration changes.
Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. The company has a strong focus on sustainability and innovation, with a large team dedicated to digital solutions.
Develop, test, and deploy code for prototypes and new product features, collaborating on rapid prototyping with modern technologies.
Participate in code reviews, documentation, and knowledge sharing while experimenting with AI, machine learning, and emerging technologies.
Communicate progress and technical concepts to stakeholders, adapt quickly to feedback, and contribute to continuous improvement of engineering best practices.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers. The company has a remote-first culture with a strong focus on connection and global inclusion.
Lead investigation and resolution of complex production issues impacting healthcare clients.
Design, implement, and maintain scalable, reliable software solutions within the Smile Digital Health platform.
Provide technical leadership during incident response, troubleshooting, and high-priority client escalations.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024 and our platform is used in over 20 countries, fostering a culture of respect, inclusion, and belonging.
Analyze, triage, and resolve production issues related to active hiring events.
Debug issues across backend, frontend, data, and system integration points.
Ensure timely resolution of issues to meet established SLAs.
The job posting mentions Google Chrome, indicating the job is likely at Google. I don't have enough information to provide details about their size, employee count, or culture.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Design, develop, and maintain backend services and APIs for the IAM platform, ensuring high performance and scalability.
Collaborate with cross-functional teams to build features that align with business goals and meet security requirements.
Enhance the performance, security, and scalability of the IAM platform through code reviews, testing, and refactoring.
ServiceNow, acquiring Veza, pioneers in identity security, focuses on answering the fundamental question of who can and should take what action on what data. With the scale and resources of an enterprise platform company, they maintain the product velocity and mission-driven focus of a security innovator.
Debug and troubleshoot incidents with Sonatype products and solutions, reproducing defects and filing actionable issues for product engineering.
Replicate customer deployment environments using Docker, AWS, Azure, Kubernetes, and contribute to diagnostic tools and knowledge base.
Respond to customer inquiries via support cases, email, chat, and phone, and collaborate with engineering and product management.
Sonatype is a software supply chain management company that invented componentized software development and pioneered the software supply chain category. Trusted by over 2,000 organizations including 70% of the Fortune 100 and 15 million developers, we run the world's largest Java open-source repository, Maven Central, and are committed to constant innovation.
Design and implement scalable, secure, and maintainable software solutions aligned with business needs, creating flexible and reusable components across the full stack.
Build and modernize user-facing applications using modern Angular, TypeScript, and component-based front-end architecture.
Develop and support backend services and integrations using Java, AWS services, and database technologies.
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX employs more than 1000 people worldwide and operates in the United States, Canada and Europe. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability.
Own the L1 support queue by addressing customer technical issues.
Handle L2 bug resolution: root cause analysis, fixes, and judgment.
Shift into feature development and deeper technical work.
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. They are a people-centered agency with a passion for leaving every person and business in a better position than they found them.
Provide second-level technical support across multiple platforms and disciplines.
Respond to incidents and service requests with professionalism and urgency.
Collaborate with cross-functional teams to meet project goals.
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Lead a team solving technical challenges, reducing engineering distractions, and improving operational workflows.
Oversee application support, minimize interruptions, and drive automation for scalable, efficient support.
Collaborate with engineering leadership to align best practices, maintainability, and long-term efficiency.
AssetWatch powers manufacturing uptime by delivering condition monitoring solutions for global manufacturers. The team is a devoted, capable group uniting world-renowned engineers and business leaders focused on building the future of predictive maintenance.
Contribute to core infrastructure focusing on reliability, stability, and scale of foundational systems.
Collaborate via mob programming in a real-time development environment with collective code ownership.
Participate in on-call rotations to support operational health of systems.
Smartsheet provides a platform for teams to manage work and scale solutions, now combining human teams with AI agents to automate tasks and uncover insights. The company is an established firm with over 20 years of history, fosters an inclusive culture with a focus on impact, and offers benefits like medical coverage, 401k match, and flexible time off.
Architect and deliver high-stakes prototypes and production-ready solutions, spearheading AI R&D and championing engineering excellence.
Drive technical direction, mentor peers, and advocate for continuous improvements across code quality and engineering standards.
Navigate ambiguity and rapidly pivot strategies to meet shifting requirements and fast-paced market dynamics.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses. With a remote-first culture and global inclusion, they empower millions of developers worldwide to craft personalized customer experiences.
Design, develop, and maintain scalable, reliable, and secure software systems that support Humata's healthcare platform
Build and enhance backend services, APIs, workflows, and distributed systems that process healthcare data at scale
Collaborate with product managers, designers, clinicians, and other engineers to deliver impactful features and improvements
Humata Health creates frictionless prior authorization for providers and payers through proprietary AI and automation technology. They are a physician-led company backed by strategic healthcare investors, focusing on improving patient care and operational efficiency in the healthcare ecosystem.
Analyze, triage, and resolve production issues related to live hiring events.
Debug issues across backend, frontend, data, and integration layers.
Provide technical leadership, onboarding support, and shepherding for other engineers.
The company seems to be related to developing or supporting web browsers and related technologies. The job posting does not provide information about the company size, number of employees, or culture.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.