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About the Role:
- The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability.
- The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.
Responsibilities:
- Provide second-level technical support across multiple platforms and disciplines.
- Respond to incidents and service requests with professionalism and urgency.
- Collaborate with cross-functional teams to meet project goals.
Requirements:
- Strong analytical and troubleshooting skills.
- Effective communication and interpersonal abilities.
- 2–3 years of related experience in application support or customer-facing roles.
Working Pattern:
- Working flexible hours to fit everything in and work when you are most productive.
LexisNexis Legal & Professional
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics to help customers increase productivity. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.