Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.
Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.
Manage and scale third-party partner ecosystem within the Origami Marketplace.
Develop and execute partnership agreements with a commercial mindset to drive revenue.
Collaborate with engineering, sales, and product teams to translate partner capabilities into integration requirements.
Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company is focused on client success and offers award-winning software solutions.
Partner directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations using Whatnot’s APIs and platform capabilities.
Act as the technical bridge between customers and internal teams, translating seller needs into scalable solutions while collaborating with engineering, product, and account management.
Build durable tooling, workflows, and support infrastructure to scale enterprise onboarding, integration support, and long-term customer success, including 20–30% hands-on coding.
Whatnot is the largest livestream shopping platform in North America and Europe, enabling sellers to build real businesses across hundreds of categories. We're one of the fastest-growing marketplaces, recently named the #1 Best Startup Employer in America by Forbes, with a remote co-located team across the US, UK, Ireland, Poland, Germany, and Australia.
Serve as the technical point of contact for strategic enterprise partners, resolving API issues and ensuring launches are technically ready.
Manage tickets, triage issues, and drive resolution while shielding engineering teams from routine interruptions.
Oversee launch readiness, validate requirements, and coordinate with engineering stakeholders to staff and monitor live events.
Xsolla is a global video game commerce company providing payment, storefront, and monetization infrastructure. The company fosters a supportive environment with training and career development opportunities.
Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Own partner integrations end-to-end, serving as the primary technical contact from first call to final delivery.
Get hands-on with APIs, testing integrations, troubleshooting issues, and helping partners navigate SSO and platform standards.
Translate requirements into action by gathering developer needs and converting them into clear user stories for Product and Engineering.
Personify Health created the first and only personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. The team serves employers, health plans, and health systems with data-driven solutions, and is mission-driven to empower healthier lives.
Break down larger projects into individual tasks and collaborate with others to ensure timely delivery.
Collaborate with product management, design & analytics by participating in ideation.
Support the operations and availability of your team’s artifacts by creating and monitoring metrics.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company that values its employees through benefits and creating an inclusive environment.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Design, implement, and maintain our payment integrations platform, including partner APIs, SDKs, and embedded web experiences.
Help shape and drive the technical roadmap for the Partner Engineering team.
Design and develop scalable APIs and integrations to support money movements across banking partners via payment rails such as ACH.
Flex is a growth-stage, NYC headquartered FinTech company that creates the best rent payment experience. The company has an enthusiastic user base and is committed to radical transparency, integrity, and individual growth.
Provide project oversight and strategic direction of electronic data interchange systems and API integrations.
Act as project lead and work closely with cross-functional teams to streamline business processes and improve data accuracy.
Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Use strong technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering teams.
Work with customers' developers and partners to resolve complex problems with potentially costly and far-reaching consequences.
Collaborate via Slack and file JIRAs to report bugs, while analyzing customer trends to improve support processes.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Provide responsive technical support to merchants via email, live chat, and phone during AEDT/AEST business hours with US team overlap for handoffs.
Troubleshoot app behavior, Shopify integrations, and third-party tools like Klaviyo, Algolia, Yotpo, and Recharge across the Tapcart stack.
Contribute to Help Center articles, runbooks, macros, and AI workflows to improve self-service and capture merchant feedback for Product and Engineering.
Tapcart is the leading mobile commerce platform for Shopify brands, powering native iOS and Android apps for thousands of merchants from emerging DTC labels to global household names. The team is fully remote across the US and beyond, with a culture that values async-first collaboration and intentional overlap for support coverage.
Partner with account executives to guide enterprise customers through the evaluation process, ensuring solutions meet business and technical requirements.
Conduct deep discovery and solution design, then present compelling demonstrations that highlight Webflow's value.
Lead hands-on workshops and cross-functional initiatives to influence product direction and drive customer success.
Webflow builds the world's leading AI-native Digital Experience Platform as a remote-first company. They are a growing team that values trust, transparency, and creativity, empowering teams to design and launch web experiences without barriers.
Own the strategy, roadmap, and execution of the integrations product area, bridging technical architecture and customer outcomes.
Lead product discovery, agile management, go-to-market, and analysis across the full product lifecycle.
Collaborate with engineering, design, and cross-functional teams to launch API products that connect with HCM ecosystems like Workday.
Hirevue is an end-to-end hiring platform that uses video interviewing, assessments, and conversational AI to help organizations discover and hire talent. The company has hosted over 70 million video interviews and 200 million chat-based engagements for more than 1200 customers worldwide.
Own inbound support tickets during US business hours from first response through resolution, meeting SLA targets independently.
Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases.
Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders.
Socket provides tools for developers and security teams to manage open source dependencies safely. The company is remote-first with a growing team and values excellence, urgency, and customer obsession.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.