Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.
Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Develop, test, and deploy code for prototypes and new product features, collaborating on rapid prototyping with modern technologies.
Participate in code reviews, documentation, and knowledge sharing while experimenting with AI, machine learning, and emerging technologies.
Communicate progress and technical concepts to stakeholders, adapt quickly to feedback, and contribute to continuous improvement of engineering best practices.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers. The company has a remote-first culture with a strong focus on connection and global inclusion.
Develop, test, and deploy code for prototypes and new product features.
Collaborate with team members to solve technical challenges and improve solution design.
Experiment with modern tools, frameworks, and emerging technologies.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Architect and deliver high-stakes prototypes and production-ready solutions, spearheading AI R&D and championing engineering excellence.
Drive technical direction, mentor peers, and advocate for continuous improvements across code quality and engineering standards.
Navigate ambiguity and rapidly pivot strategies to meet shifting requirements and fast-paced market dynamics.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses. With a remote-first culture and global inclusion, they empower millions of developers worldwide to craft personalized customer experiences.
Partner with Account Executives to execute pre-sales activities including opportunity qualification and demonstrations.
Help customers achieve success by leading the technical sale and recommending best-practice solutions.
Establish yourself as a trusted advisor by leading technical discovery and presenting innovative solutions.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. With a remote-first culture and global inclusion, we empower millions of developers worldwide.
Serve as the primary technical point of contact for top accounts, ensuring seamless post-implementation customer experience.
Partner with Strategic Account Managers to recommend new features and integrations that drive client value and expansion.
Act as liaison between customers and Product/Engineering to manage escalations and resolve complex issues.
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.
Help customers get the most out of our solution, resolving issues to maintain product reliability and speed.
Lead customer conversations as a technical expert, guiding them through onboarding and implementation.
Manage customer projects and lead regular technical committees to ensure successful delivery and alignment.
DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud across sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the company backs its platform with a 24/7 SOC team and stops over 350 billion attacks annually.
Become a platform expert, deeply understanding the Submittable platform, diverse customer use cases, and internal processes.
Provide empathetic, real-time support via calls, chats, and emails, solving technical and billing issues while maintaining high customer satisfaction.
Proactively guide users with best practices, maintain help resources, and bridge feedback to the Product team to improve the platform.
Submittable transforms how organizations create social impact through a platform that empowers mission-driven groups. In 2024, the company helped run 30,000 programs and distributed over $10 billion in funding, with a culture focused on innovation, collaboration, and growth.
Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.
Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.
Collaborate as part of an agile team to deliver a scalable, highly available global voice platform.
Develop and maintain software solutions using JavaScript, Java, Spring, and related technologies.
Troubleshoot, maintain, and support the production environment in line with DevOps principles.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With over 1,000 full-time professionals operating across 25 countries, the company has a culture of relentless performance and has achieved sustained growth exceeding 25% annually since 1989.
Serve as a resource for resolving escalated technical support cases, utilizing Zendesk automation and microservices expertise.
Troubleshoot software issues involving APIs, containers, and cloud services, while collaborating with Engineering on bug prioritization.
Analyze ticket trends and implement automated solutions to improve operational efficiency and customer satisfaction.
Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.
Lead post-sales technical implementation discussions with merchants, conducting deep discovery and translating findings into a clear path forward.
Own the technical onboarding experience from kickoff to go-live, partnering with Engineering and Product to address product gaps.
Establish and maintain technical documentation such as architecture diagrams and API inventories, and build reusable integration assets.
Extend provides AI-driven solutions for retailers to enhance post-purchase customer satisfaction and revenue, including automated customer service, returns, fulfillment, and fraud detection. Backed by prominent investors and headquartered in San Francisco, the company works with over 1,000 merchants across various industries.
You will own complex technical escalations, investigating and resolving advanced issues across the SaaS platform, hardware, and integrations.
You will bridge support and customer-facing teams, aligning on resolution timelines and representing support in strategic account conversations.
You will mentor Tier II and III support teams, contribute to incident management, and create advanced documentation to improve future troubleshooting.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation. As a recently public company, we foster a culture of rapid career development and collaboration, with a high-caliber team dedicated to digitally transforming physical operations.
Receive and process requests per alerts and calls within defined SLAs, performing ticket creation and routing to L2 engineers.
Troubleshoot and resolve L1/L2 issues through log review and root cause analysis, following pre-defined procedures.
Acknowledge alerts from OpsGenie, implement fixes, and proactively improve support procedures.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. Retaining nearly 1,000 full-time professionals across 25+ countries, the company has a culture of Relentless Performance with a 99% project success rate.
Own partner integrations end-to-end, serving as the primary technical contact from first call to final delivery.
Get hands-on with APIs, testing integrations, troubleshooting issues, and helping partners navigate SSO and platform standards.
Translate requirements into action by gathering developer needs and converting them into clear user stories for Product and Engineering.
Personify Health created the first and only personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. The team serves employers, health plans, and health systems with data-driven solutions, and is mission-driven to empower healthier lives.
Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
Develop and maintain Python-based AWS Lambda functions and optimize Amazon Connect contact flows.
Collaborate with cross-functional teams and Amazon Professional Services to deliver secure, scalable cloud solutions.
Miratech is a global IT services and consulting company that helps visionaries change the world by bringing together enterprise and start-up innovation. They retain nearly 1000 full-time professionals with a culture of Relentless Performance and a 99% project success rate.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Design and implement RESTful, SOAP, or GraphQL services following API-first principles.
Integrate third-party services and implement robust authentication and authorization mechanisms.
Monitor performance, resolve bottlenecks, and implement caching and load-balancing techniques.
True Zero Technologies is a veteran-owned small business that focuses on the purposeful enablement of people and technology to drive quality outcomes. The company has been named a Best Place to Work in 2023 and 2025 and has made the Inc. 5000 list of fastest-growing companies in America.