Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

Qualifications:

4+ years of relevant experience with good knowledge of RESTful technology and cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with understanding of React and Redux.
Skilled in troubleshooting network connectivity issues with an understanding of TCP/UDP and basics of SSL/TLS.

What We Offer:

Competitive pay, generous time off, and ample parental and wellness leave.
Healthcare, retirement savings program, and more offerings vary by location.
Opportunities to volunteer and build positive change in communities.

Twilio

Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and a strong emphasis on connection and inclusion, we are a vibrant global team of diverse experiences, making an impact each day.

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