Whatnot

We are seeking an experienced Senior Frontend Engineer to join our Games & Buyer Ecosystem Team in China, bringing best practices to Whatnot. In this role, you will design and develop gamified mechanisms for buyers, build interactive challenges and reward systems, and continuously analyze performance metrics to refine product strategies.

As part of the Customer Experience team, you will drive the best possible user experience through process improvement, order management, and problem solving. You'll do anything possible to make sure our customers get the product they ordered as fast as possible, and if something went wrong, you are ensuring that we are doing everything possible to make it right. Interact with buyers and sellers with a customer first attitude ensuring a positive experience, and resolve all customer issues regarding payments, orders, shipments and general questions in a timely manner.

As a country marketing manager at Whatnot, you love being the driver of hyper-growth and helping sellers grow their businesses fast. You're quick to understand users and communities across every category you’ll be launching—whether it's beauty, trading cards, or anything in between. You are an expert in developing and executing marketing plans centered around customer acquisition and retention.

As the next software engineer on the Seller Growth Platform pod, you will design and build the systems that sit at the heart of the new seller funnel. Your work will focus on protecting the funnel from fraud and abuse, balancing growth with trust and safety, building platform intelligence, creating scalable infrastructure, and driving long-term seller success.