Customer Success Engineer

Role:

• Partner directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot’s APIs and platform capabilities.
• Act as the technical bridge between customers and internal teams—translating seller needs into scalable solutions while collaborating closely with engineering, product, and account management stakeholders.
• Build durable tooling, workflows, and support infrastructure that help scale enterprise onboarding, integration support, and long-term customer success, including ~20–30% hands-on coding focused on developing scalable integration solutions and internal operational tooling.

Qualifications:

• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• 5+ years of CSE-related experience in high growth startups.
• Experience building bespoke solutions on top of an existing internal framework; excellent product instincts with a user-first mindset.
• Strong written and oral communication skills, with the ability to articulate customer needs to engineering and product teams.

Benefits:

• Flexible Time Off Policy and Company-wide Holidays including spring and winter break.
• Health Insurance options including Medical, Dental, Vision; plus Work From Home Support with home office setup and monthly allowance.
• 16 weeks of paid parental leave plus one month gradual return to work.