Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Own high-complexity escalations end-to-end, debug and drive them to closure, and serve as incident coordinator during production incidents.
Use AI tools like Cursor to triage, diagnose, and resolve issues faster, build scripts and automations, and share workflows with the team.
Act as a bridge between Technical Support, Engineering, and Product, translating recurring customer pain into prioritized feature requests.
Velora is a unified company formed from Aplos, Raisely, and Keela, dedicated to helping nonprofit organizations thrive with a suite of tools for fundraising, donor management, financial tracking, and communications. As one team, we bring combined expertise and a commitment to making nonprofit work easier, more impactful, and sustainable.
Analyze and resolve customer technical issues, managing escalations with security and engineering teams.
Develop and maintain internal and external knowledge bases to educate customers on platform success.
Advocate for customers by collaborating with product teams to implement feature improvements.
UpGuard builds a Cyber Risk Posture Management platform that replaces manual security bottlenecks with AI-driven precision, processing over 100 billion risk signals daily. With a US$75M Series C and 99% team member approval as a Great Place to Work, they offer a fully remote, collaborative culture.
Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Design, build, and maintain AI-powered features like LLM integrations and RAG pipelines.
Contribute to tooling for AI reliability, including observability and monitoring.
Prototype solutions quickly and work with peers to harden them for production.
Homeward creates financial products that remove uncertainty from homebuying. As a remote-first real estate startup with about 200 employees, we value the Golden Rule, One Team One Dream, and Calm Focus.
Identify and prototype high-leverage AI opportunities across engineering, GTM, and operations to improve revenue, efficiency, and quality.
Partner with functional owners to build internal workflow automations, prompt systems, and AI-enabled tools using approved platforms like Claude Code and Anthropic API.
Document and share prototypes through demos and showcases, setting the standard for responsible, visible AI building.
Chainguard delivers hardened, secure builds of open source software for enterprises. Backed by leading investors, it serves Fortune 500 clients including OpenAI and Snap, and fosters a values-driven remote culture focused on security and innovation.
Provide technical leadership and mentorship to junior engineers on the Applied AI team.
Design and implement scalable architectures for LLM-based applications, including agents and vector databases.
Develop evaluation pipelines and prototype components to validate AI product concepts.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They prioritize fair and efficient recruitment, fostering an inclusive and diversity-driven workplace culture.
Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
Troubleshoot and analyze customer technical inquiries, recreate issues in a lab environment, and provide clear, actionable solutions.
Maintain in-depth knowledge of Tenable products and information security best-practices while contributing to knowledge base articles.
Tenable is an exposure management company that helps organizations understand and reduce cyber risk. They support 44,000 organizations globally, including 65% of the Fortune 500, and employ a global team that values belonging, respect, and excellence.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.
Design and build a next-generation reliability platform for Affirm's production systems, blending distributed systems engineering with AI-assisted development.
Create AI agents and a centralized command center to assist with incident triage, root-cause analysis, and unified system health visualization.
Own projects end-to-end, from requirements to rollout, collaborating with partner teams to build powerful, simple solutions for developers.
Affirm is reinventing credit to make it more honest and friendly, offering consumers the flexibility to buy now and pay later without hidden fees. The company is a remote-first organization with a strong focus on people-first values and inclusive benefits.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Evaluate and select cutting-edge AI models to enhance product capabilities and user experience.
Design evaluation frameworks and configure observability for AI performance in production.
Collaborate with data science, CTO, and engineering teams to fine-tune and integrate AI models.
Vetcove modernizes veterinary software and pet healthcare with a procurement marketplace, home delivery ecommerce, and practice management system. Over 25,000 hospitals across all 50 states use the platform daily, and the company is backed by Y Combinator and top venture investors.
Design, develop, and deploy scalable AI solutions using RAG, agentic frameworks, and MLOps.
Collaborate cross-functionally on cutting-edge projects integrating tools like LangChain, CrewAI, and Google ADK.
Apply advanced prompt engineering and monitor AI application performance to ensure robust solutions.
Blend is a premier AI services provider that co-creates meaningful impact for clients through data science, AI, technology, and people. The company fosters a collaborative culture with opportunities for learning and growth across a diverse team.
Design, build, and operate production AI features including RAG pipelines, LLM-driven recommendations, and conversational agents.
Build shared AI platform infrastructure such as retrieval systems, eval frameworks, model monitoring, and guardrails.
Evaluate model quality using structured frameworks and use AI-driven SDLC tools as a daily practice.
iHerb is on a mission to make health and wellness accessible to all, offering Earth’s best-curated selection of health and wellness products. With over 25 years of experience, the company ships over 50,000 products from 1,800+ brands to customers in 180+ countries.
Design and prototype AI-assisted development techniques like code generation and test automation.
Partner with product and platform teams to integrate AI workflows into existing systems.
Mentor engineers on effective use of AI tools and contribute to technical strategy.
Hims & Hers is a leading health and wellness platform that provides personalized care from diagnosis to treatment delivery. As a public company traded on NYSE, they foster a remote-first culture with a focus on innovation and employee well-being.
Partner with enterprise clients to understand challenges and design robust technical solutions, from APIs to AI workflows.
Own production deployments ensuring reliability, observability, and continuous improvement of delivered systems.
Build AI-enabled systems using LLMs and agentic workflows while collaborating across Product, Engineering, and Sales teams.
Our partner is a company focused on deploying AI and enterprise integrations at scale. They operate in a remote-first, high-trust environment with a focus on practical AI deployment.
Own customer solutions end-to-end, rapidly prototyping and deploying solutions in live operational environments.
Build trusted relationships from IC level to executive sponsor, becoming the technical face of the company.
Operate as part of a tight, multi-disciplinary unit with focus and urgency, seamlessly trading tasks to whoever is closest to the skills needed.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains with an AI-infused platform. With over 2000 employees worldwide and 6 global offices, it has been recognized with several Top Employer awards and fosters a culture focused on technology, customers, and innovation.
Build and enhance production-grade software applications using AI-assisted development workflows.
Design and implement clean, well-structured APIs, services, and application components.
Collaborate closely with the AI-Native Tech Lead to implement engineering best practices and deliver features end-to-end.
Cotiviti is a leading solutions and analytics company that leverages clinical and financial datasets to deliver insights into healthcare system performance. The company focuses on helping healthcare organizations improve financial performance and quality.
Provide Level 1 technical support for the Developer Portal, handling incidents and service requests.
Troubleshoot and diagnose technical issues related to APIs, integrations, and platform access.
Collaborate with development teams to identify recurring issues and recommend improvements.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With a team of 25,200 people across 32 countries, we invest in advanced technologies and have an inclusive, people-first culture.
Design and evolve AI-powered QA systems that enhance automation coverage and defect detection.
Build and maintain AI-powered QA frameworks using LLM-assisted tools and modern automation stacks.
Integrate automated testing pipelines into CI/CD workflows for continuous quality validation.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They operate with a remote-first culture and provide a fast-paced startup environment.