Technical Support Engineer (Remote/West Coast)

Your Role:

• Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers.
• Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
• Your expertise will shine in complex, multi-layered customer environments.

Your Opportunity:

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations.
• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
• Analyze vulnerability scan results, system audits, and log events to provide clear, concise, and actionable information.

What You'll Need:

• Bachelor’s degree in a technical field or equivalent experience with 2+ years in networking, Linux/Unix, macOS, Windows administration.
• Experience providing technical support to enterprise clients and troubleshooting complex issues in production or customer environments.
• Demonstrated interest in AI and Large Language Models (LLMs) with hands-on experience professionally or personally.