Senior Computer User Support Specialist

Responsibilities:

• Provide technical assistance to computer users by answering questions and resolving problems with hardware, software, and network connectivity.
• Process and manage trouble tickets with detailed documentation of actions taken.
• Communicate with customers to ensure productivity and provide individual feedback.

Qualifications:

• Possess a Public Trust Clearance or ability to obtain one.
• ITILv4 Foundation Certification, obtainable within 120 days after hire.
• At least 4-9 years of work experience with an Associate's Degree or equivalent.

Work Environment:

• This role is fully remote, requiring self-discipline and time management.
• Personnel must maintain a safe home workspace and protect company and customer information.
• Travel is not required.