Monitor and respond to technical support tickets, diagnose API, deployment, and configuration issues.
Troubleshoot production issues affecting AI applications and LLM integrations.
Collaborate with engineering and product teams to resolve bugs and improve customer experience.

Requirements:

Minimum 2 years of technical support experience in B2B SaaS or cloud platforms.
Strong troubleshooting skills with Python, REST APIs, and AI development toolchains.
Experience with monitoring tools, log analysis, and cross-functional collaboration.

Benefits:

Comprehensive health, dental, and vision insurance.
Generous paid parental leave and retirement plan with matching.
Flexible remote work options and monthly connectivity reimbursement.

Tavily

Tavily provides AI-powered solutions for developers and enterprise customers. They are a growing international team with a focus on innovation and customer success.

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