Technical Support Engineer

Key Responsibilities:

• Investigate and resolve complex escalated issues including API failures, model hallucinations, latency spikes, and infrastructure bottlenecks.
• Own the full lifecycle of critical tickets from triage through root-cause analysis and resolution, providing post-mortems.
• Serve as the primary technical contact for APAC enterprise customers, managing high-volume support during business hours.

Who You Are:

• 5+ years in technical support, DevOps, or SRE roles with hands-on debugging skills in APIs, logs, and performance profiling.
• Proficient in Python, Bash, cloud infrastructure (AWS/GCP/Azure), and AI/ML concepts like fine-tuning and inference.
• Self-starter with exceptional communication skills, able to work independently in a remote, fast-paced environment.

Why Join Mistral AI:

• Directly impact enterprise AI deployments and shape the future of on-premise support in a high-growth region.
• Work with cutting-edge AI technology alongside a passionate, low-ego team that values collaboration and continuous learning.
• Enjoy hybrid flexibility with focus on work-life balance and career advancement opportunities in support leadership.